Online Privacy Policy Agreement
Last updated: August 11, 2026
Fireburd Productions (“MatchPix”, “we”, “us”, or “our”) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Fireburd Productions of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Fireburd Productions decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Fireburd Productions, and it governs any and all data collection and usage by us. Through your use of the MatchPix website and mobile applications (collectively, the “Service”), you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that Fireburd Productions does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.
Specifically, this Policy will inform you of the following:
- What personally identifiable information is collected from you through our Service;
- Why we collect personally identifiable information and the legal basis for such collection;
- How we use the collected information and with whom it may be shared;
- What choices are available to you regarding the use of your data; and
- The security procedures in place to protect against the misuse of your information.
1. Information We Collect
We collect information you provide directly, information about the therapy sessions you take part in, and limited technical information, as described below.
Account information
When an adult (a therapist, or a parent or guardian) creates an account, we collect their role, first and last name, email address, password, and date of birth. We use date of birth only to confirm that the account holder is 13 years of age or older; accounts may not be created by children under 13. We derive a shortened display name (for example, “Jordan S.”) for use inside the app.
Children’s information
A parent, guardian, or clinician adds the children who will participate in therapy under their own adult account. For each child, we may collect a first name or display name, and the child’s activity, progress, and participation within sessions. Children do not hold their own accounts and do not sign in independently.
Session information
MatchPix provides therapist-led, live speech-therapy game sessions. During a live session we process real-time video and audio (delivered through our video provider, Daily.co), together with session metadata such as the activities played, words practiced, timestamps, and progress records.
Payment information
Payments and subscriptions are processed by Stripe. Your full payment card number is entered directly with Stripe and is never stored on MatchPix servers. We retain subscription status, plan type, prepaid minute balances, and a record of purchases and renewals.
Technical and usage information
We collect standard technical data such as device and browser type, log data, IP address, and how you interact with the Service, so we can operate, secure, and improve it.
2. Why We Collect It, and the Legal Basis
We collect and process personal information on the following bases:
- Performance of a contract — to create and administer your account, host and deliver therapy sessions, and process the subscription or minutes you have purchased.
- Consent — including the verifiable consent a parent, guardian, or clinician provides before a child participates, and any optional consents you grant (such as analytics). You may withdraw consent at any time.
- Legitimate interests — to secure the Service, prevent abuse, provide support, and improve our features, balanced against your rights.
- Legal obligation — to comply with applicable law, including children’s-privacy and health-information requirements.
3. How We Use Information, and With Whom It May Be Shared
We use the information we collect to:
- provide, operate, and host therapist-led sessions;
- create and manage accounts and verify eligibility;
- process billing, subscriptions, and prepaid minutes;
- provide customer support and respond to your requests;
- maintain the safety, security, and integrity of the Service; and
- understand usage and improve the Service.
We do not sell your personal information. We share information only with the service providers (“sub-processors”) that help us operate the Service, and only as needed for them to perform their function. Each is bound by a data-processing agreement:
| Sub-processor | What they process |
|---|---|
| Google / Firebase | Account authentication, application data storage, server functions, and video access tokens. |
| Stripe | Payment card processing, subscriptions, and billing. |
| Daily.co | Live video and audio streaming and session connectivity. |
| Resend | Delivery of account emails — password resets, invitations, and service notices. |
| Sentry (Functional Software, Inc.) | Diagnostic error reports and performance data from the website and mobile apps, including the page or screen in use and browser or device information. We configure it not to collect form contents or request bodies. |
We may also disclose information where required by law, to enforce our terms, or to protect the rights, safety, and property of our users or others.
4. Your Choices
You have the following choices regarding your information:
- Access and correction — review and update your account details from within the app.
- Export — request a copy of your data in a portable format.
- Deletion — delete your account and associated data (see Data Retention & Deletion below).
- Withdraw consent — revoke optional consents, and (for children in your care) review or remove a child’s information at any time.
- Billing — cancel or change your subscription from your account settings.
To exercise any of these, use the in-app controls or contact us at the address below.
5. Security
We protect your information using industry-standard safeguards. Data is encrypted in transit and at rest, access is restricted through authentication and server-side security rules, and payment card data is handled entirely by Stripe. No method of transmission or storage is completely secure, but we work continually to protect your information and to respond promptly to any incident.
6. Children’s Privacy (COPPA)
MatchPix is intended to be used with children under the direction of an adult. Children do not create or control accounts. Before a child participates, the responsible adult (a parent, guardian, or clinician) provides consent and adds the child under their own account. We collect from children only the limited information needed to deliver therapy sessions and track progress, and we do not condition a child’s participation on disclosing more than is reasonably necessary. A parent or guardian may review the personal information collected from their child, request its deletion, and refuse further collection or use at any time by contacting us or using the in-app controls.
7. Health Information (HIPAA)
Therapist-led teletherapy on MatchPix may involve protected health information. Where we act as a business associate or service provider to a covered entity, we handle such information in accordance with applicable health-privacy law, apply appropriate technical and organizational safeguards, and enter into Business Associate Agreements with the sub-processors that may process this information on our behalf (for example, Daily.co and Google/Firebase).
8. Data Retention & Deletion
We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter as required to meet our legal, accounting, or reporting obligations. When you request deletion, your account is deactivated and scheduled for permanent deletion after a 30-day recovery window, during which you may sign back in to cancel the deletion. You may request an export of your data at any time.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page and, where appropriate, communicated to you by email. Your continued use of the Service after an update constitutes acceptance of the revised Policy.
10. Contact Us
If you have questions about this Policy or your information, contact us at support@playmatchpix.com.